I like research. Last evening, we visited the 9-1-1 operations center in Pittsburgh, Pa for an excellent tour of their facilities. We saw the situation room, radio room, media room, and the 9-1-1 operations room for Allegheny County. Our 9-1-1 operations in SouthWestern Pennsylvania is impressive. First, I must say "I have gained alot of knowledge from our visit." Each operator has four to five screens in front of them, with information where they answer, dispatch and help 9-1-1 callers with police or ambulance services.
They said, they receive more calls for person's pulled over on the side of the road, then for a fire. Interesting! I am a volunteer for the American Red Cross. They do not run statistics or do research on the coorelation between what comes in at the 9-1-1 desk and/or with the dispatching of emergency calls. Example; changes in the atmosphere are not tallied. If, there is a snow and ice storm, the number of accidents during that period are probably increased, however it is not studied by anyone in that center. Each operator has a script that is available to them, the script was written twenty years ago. It originated with the television program called 9-1-1 Rescue.
Research
In the 1980's, when I took a computer programing class at Trinity University's, School of Education, in Washington, D.C. the graduate program had very little information known to them about "artificial intelligence." Basically, we had to memorize the "definition" for our exam.
